Help

What is a Longline Labs account?

One email address, one password and, if you like, one authenticator app, for whichever of Coifish, ReelMinder, PacketSkipper, BallastBook, ShipShape and AboveBoard you use. In any of those apps, press “Continue with Longline Labs” and sign in here once; the app then signs you in. The account is only the sign-in: it doesn't include the apps themselves. Each app keeps its own plan, free trial, companies, team and settings.

Signing in

• Forgot your password? On the sign-in page, choose “Forgot your password?” and we'll email you a link to choose a new one.
• Rather not type a password? Choose “Email me a sign-in link” instead. The link works once, for one hour.
• Didn't get an email? Check your spam or junk folder. It comes from Longline Labs.

Two-step sign-in

On your account page you can add an authenticator app (Google Authenticator, Microsoft Authenticator, 1Password, Authy and the like). After that, every sign-in asks for the 6-digit code the app shows. When you turn it on you also get ten recovery codes: keep them somewhere safe, because each one can sign you in once if you ever lose your phone.

Lost your phone and your recovery codes? Write to contact@longlinelabs.com from the email address on your account, and we'll help you get back in.

Changing your email address or password

Both are on your account page, and both ask for your current password first. A new email address takes effect when you press the link we send to it. Until then, keep signing in with the old one.

Getting in touch

Questions about your account: contact@longlinelabs.com. Questions about one of the apps are best sent to that app's own support address, which is in its Help.